Assessment of the quality of medical services to relatives of the mentally ill who are in inpatient treatment

  • V. V. Chorna National Pirogov Memorial Medical University, Vinnytsya, Ukraine
  • V. M. Makhniuk SU "Institute of Public Health O.M.Marzeeva National Academy of Medical Sciences of Ukraine", Kyiv, Ukraine
  • S. S. Khliestova National Pirogov Memorial Medical University, Vinnytsya, Ukraine
  • N. I. Gumeniuk National Pirogov Memorial Medical University, Vinnytsya, Ukraine
Keywords: families of the mentally ill, questionnaires with elements of interviews, the attitude of doctors to the relatives of the mentally ill, preventive measures for the families of patients with mental and behavioral disorders.


The mental state of the mentally ill is one of the most important factors in the treatment of the patient by a medical professional. But aggression, high-pitched communication, indifference of a doctor or health care worker can negatively affect the outcome of treatment and recovery of a patient with mental and behavioral disorders. The problem of modern medical deontology in Ukraine is the stigmatization of health workers to patients with mental disorders, which lead to self-stigmatization of both patients and their families. The purpose of the study is to enable the relatives of mentally ill people undergoing long-term inpatient treatment, to determine the quality of medical services in a psychoneurological hospital, to identify ethical and deontological shortcomings in the doctor’s relationship with relatives of mentally ill person, to determine the level of self-stigmatization in relatives of the patient by medical staff. The analysis of domestic and foreign scientific sources, bibliosemantic, analytical and statistical research methods were used in the work. A questionnaire was conducted (using a specially designed questionnaire) with elements of interviews of 92 respondents (relatives of mentally ill patients who were treated at a psychoneurological hospital in Vinnytsia). The results were processed using the licensed standardized package "Statistica 6.1". The need to comply with state building codes for health care facilities in accordance with European requirements has been proven. This will eliminate the feeling of hopelessness during hospitalization in public psychoneurological hospitals, which are a great trauma for relatives of patients. It has been shown that in order to prevent stigmatization of relatives of patients in psychoneurological hospitals, it is necessary to conduct trainings and interviews after training, which will determine the degree of stigmatization and subsequent preventive measures. It is shown that for relatives of mentally ill on the basis of psychoneurological hospitals it is necessary to equip rooms for psychodiagnostics and further psychocorrection. Development of affordable correctional programs for relatives of patients will reduce maladaptation and improve life satisfaction.


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How to Cite
Chorna, V. V., Makhniuk, V. M., Khliestova, S. S., & Gumeniuk, N. I. (2020). Assessment of the quality of medical services to relatives of the mentally ill who are in inpatient treatment. Biomedical and Biosocial Anthropology, (38), 5-11.